Frequently Asked Questions

Most orders within Delhi NCR are delivered within 1–2 business days. You'll receive a tracking link as soon as your order is shipped.

Delivery is ₹50 for Delhi NCR, ₹100 for regional orders, and ₹150 outside those regions.

Yes, you'll get an email with your tracking link once your order is dispatched.

Yes, we deliver across India. Charges are calculated by delivery zone at checkout.

We accept returns on toys and accessories within 7 days of delivery, no questions asked. Food and grooming products cannot be returned once opened, for hygiene reasons.

Email us at hello@barkzandmewz.com with your order details and we'll help you with the next steps, usually within one business day.

Refunds are processed within 5–7 business days after we receive the returned item.

Many of our products are suitable for puppies and kittens, each product page clearly mentions the recommended age. When in doubt, check the age label or contact us before buying.

We only stock brands that meet quality and safety standards, including JerHigh, Bellota, Goodies, Gnawlers, and more. We always recommend checking with your vet if your pet has specific health conditions.

Yes! Email hello@barkzandmewz.com with your pet's age, breed, and what you're looking for — our team will recommend options that fit.

At checkout you can pay online through Razorpay — that typically includes credit and debit cards, UPI, netbanking, and wallets (exact options appear on the payment screen). You can also choose cash on delivery (COD) when it is offered for your address; a small COD handling fee is added to those orders.

Yes, all payments are processed through secure, encrypted payment gateways. We never store your card details.

Yes! Barkz is our dog section and Mewz is our cat section, both fully stocked with treats, grooming products, accessories, and toys.

We're currently online-only, delivering fast across Delhi NCR. You can also find us on Amazon and Flipkart.

Email hello@barkzandmewz.com — we monitor it closely and aim to reply within one business day. You can also check this FAQ for quick answers.

Yes. JerHigh is made with human-grade chicken and is suitable for puppies from 8 weeks and adult dogs of all breeds. It contains no artificial preservatives or colours. Introduce new treats gradually and in small portions to allow your puppy's digestive system to adjust.

JerHigh is the most trusted dog treat brand in India — widely recommended by vets and loved by dogs of all breeds and ages. Their chicken sticks, milky sticks, and hot dog bars are safe, highly digestible, and made with real chicken. Start with a 100g pack to discover which flavour your dog prefers.

We recommend Bio Clean Anti-Tick Shampoo and the OMD Shampoo Cat & Puppy variant for young dogs. Both use natural formulas that are gentle on puppy skin and vet-friendly. Always rinse thoroughly, avoid contact with the eyes, and use warm water to keep your puppy comfortable.

Our ₹499 Barkz Starter Box includes JerHigh treats, a nail cutter, poop bags, an egg ball toy, a ribbon collar and grooming gloves - everything you need in your first week. Upgrade to the ₹799, ₹999 ₹1399 kit for more treats and grooming products

We deliver across India. Delivery charges are ₹50 for Delhi NCR, ₹100 for regional orders, and ₹150 outside those regions.

Treats should make up no more than 10% of your dog's daily calorie intake. For a medium-sized dog, 2-3 JerHigh sticks per day is a reasonable amount. Always reduce the main meal slightly when adding treats. When in doubt, check with your vet based on your dog's weight and activity level.

B&M Exclusives is the in-house product range from Barkz & Mewz — grooming tools, toys, accessories, and starter kits designed and curated entirely by our team. These products are available only through our website. No third-party brands, no marketplace reselling — just products we've made and stand behind.

Yes. Every product in the Exclusives range is checked for safety before we stock it. Grooming tools use soft, pet-safe materials. Toys are tested for durability. Starter kits are designed with first-time pet parents in mind and are suitable from the first week home.

Starter kits include a combination of treats, grooming essentials, a toy, and accessories — everything a new pet parent needs in their first month. Kits start at ₹499 and go up to ₹1,399. Each tier adds more items and better value per kit.

Yes — within each kit tier you can choose from the available options for each product section. The kit builder shows you exactly what's included and lets you swap items within the allowed selections for that tier.

Some individual products from the Exclusives range are listed on Amazon and Flipkart. However, the full collection, all four kit tiers, and exclusive bundles are only available on barkzandmewz.com. Buying here ensures you get the latest stock and the best price.

Yes. Bellotta wet food is suitable for kittens from weaning age and adult cats of all breeds. It contains no artificial preservatives or colours. Introduce new food gradually over 5-7 days, mixing with your kitten's current food to avoid digestive upset. Always ensure fresh water is available alongside wet food.

Bellotta is the most trusted wet cat food brand in India - widely recommended by vets and loved by cats of all ages. Their tuna, chicken, and salmon pouches are highly digestible, made with real fish, and free from fillers. Start with a 4-pack variety to discover which flavour your cat prefers.

We recommend the OMD Shampoo Cat & Puppy variant for young cats. It uses a natural formula that is gentle on kitten skin and vet-friendly. Always rinse thoroughly, avoid contact with the eyes, and use warm water. For very young kittens under 8 weeks, consult your vet before bathing.

Our ₹499 Paw Starter Kit includes a nail cutter, anti-tick shampoo, and pet wipes - everything you need in your first month. Upgrade to the ₹799 or ₹999 kit to add food and grooming bundles. All kits are available in our B&M Exclusives section.

We deliver across India. Delivery charges are ₹50 for Delhi NCR, ₹100 for regional orders, and ₹150 outside those regions.

An average adult cat (4-5 kg) needs around 2-3 pouches of Bellotta 85g per day, depending on activity level and whether dry food is also given. Kittens need feeding 3-4 times daily in smaller portions. Always follow the feeding guide on the pack and adjust based on your cat's weight and appetite.

Yes - wet food is actually closer to a cat's natural diet and helps with hydration, which is important as cats naturally have a low thirst drive. Bellotta's pouches provide complete nutrition. Some cat parents combine wet and dry food for variety. If you have specific health concerns, speak to your vet.